When faced with tensions and verbal attacks at work, we don’t all react in the same way.
Some flee, others attack, some faint.
Some courageously seek conciliation.
Others remain zen, whatever the situation.
By amalgamating everything I’ve learned about neurobiology, psychology and communication, I’ve arrived at this pattern.
Here is an illustration that will help to understand all the invisible components:
On a long line of the continuum, I wrote “emotional dependence” on the left hand and emotional independence on the right hand. The psychologists of child attachment theory have a lot to teach us on this subject.
Look at what’s happening with power: who’s taking it?
Who gives it away?
Understanding what’s going on at a neurological level is a great help in overcoming tension and moving towards openness, as it enables us to gain some distance.
The idea is to move away from the I towards the WE. This will force you to do and look at things differently.
Managing tension is a fundamental key to interpersonal communication in all areas: business, family and associations.
